Need Help?

eRA InfoEd Access

If you are a new user or a current user who needs to increase their access to view additional departments, please refer to these instructions on how to request access.

Access Request Instructions

erahelp@colorado.edu

If you experiencean issue orhavequestions with one of the eRAsystems,contacterahelp@colorado.edu. This action creates a ticket for the eRAteam, whichallows us to track user requests and measure our customer service response times. It’s important to email our helpdesk rather than contacting an individual support staff member soother staff canassist you in their absence.

Pleaseinclude a description of the issue, steps you took, screen shotsas appropriate, and indicate the urgency.Aticket is automatically created and sends an email messageto the support team.

Once your email is submitted you will receive a confirmation email. AneRA team memberwill contact you either by phone or reply to your email.

Support Hours

Monday – Friday 8:00 a.m. – 5:00 p.m.

Tip to capture screen shots

A simple way to take a screen capture is to use the snipping tool built intoWindows.Access the snipping tool by going to Windows Start Menu / All programs / Accessories / Snipping Toolorbytyping “Snip”in theWindows search box.

Once you start the snipping tool you will see a slightly lighter screen and crosshairs.Select the area you want to capture.

Once you are satisfied the image shows enough information use CONTROL C to copy the image in the snipping tool window and paste it into the email.Please remember to include how urgent the issue is.